Privacy Policy - Velora Brew

Our Commitment to Your Privacy

At Velora Brew, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or engage with our coffee partnership services. We are committed to transparency and ensuring you understand how your data is managed.

We respect your right to privacy and adhere to applicable data protection laws and regulations. This policy applies to all personal information collected through our website, contact forms, email communications, and business partnerships.

Information We Collect

Personal Information You Provide

When you interact with our website or services, you may voluntarily provide personal information including:

• Name and business name when submitting contact forms or inquiries
• Email address for communication and correspondence
• Phone number if provided for direct contact
• Business information such as type of establishment, location, and partnership needs
• Any additional information you choose to include in messages or communications

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information:

• IP address and general geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source that directed you to our site
• Date and time of visit and user interactions

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site. For detailed information about our cookie practices, please refer to our Cookie Policy.

How We Use Your Information

Communication and Service Delivery

We use your personal information to:

• Respond to your inquiries and contact form submissions
• Provide information about our coffee partnership services
• Arrange consultations and discuss potential partnerships
• Send service-related updates and important notifications

Website Improvement and Analytics

We analyze website usage data to:

• Understand how visitors interact with our website
• Improve website functionality, content, and user experience
• Identify and fix technical issues or errors
• Optimize website performance and loading times

Marketing Communications (With Consent)

With your explicit consent, we may use your information to:

• Send newsletters about coffee industry insights and our services
• Inform you about new offerings, seasonal coffee selections, or training programs
• Share relevant content that may interest hospitality professionals

You can opt out of marketing communications at any time by contacting us or using unsubscribe links in emails.

Legal Basis for Processing

We process your personal data based on the following legal grounds: your consent when you submit forms or accept cookies, legitimate business interests in providing and improving our services, contractual necessity when establishing partnerships, and compliance with legal obligations under applicable laws.

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted service providers who assist us with website hosting, email delivery, analytics, and other business operations. These providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose information if required by law, court order, or governmental regulation, or when necessary to protect our rights, property, or safety, or that of our partners and customers.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Analytics and Advertising Partners

With your consent through cookie preferences, we may share anonymized or aggregated data with analytics and advertising platforms to measure website performance and deliver relevant advertisements.

How We Protect Your Information

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information:

• Secure socket layer (SSL) encryption for data transmission
• Restricted access to personal data on a need-to-know basis
• Regular security assessments and updates to our systems
• Secure storage of data with access controls and monitoring
• Training for staff members on data protection practices

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Contact form submissions are typically retained for two years unless you request earlier deletion. Website analytics data is retained in anonymized form for up to three years. Partnership-related data is retained for the duration of the business relationship plus applicable legal retention periods.

Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the breach. We will provide details about the nature of the breach and steps being taken to address it.

Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access

You can request a copy of the personal information we hold about you, including details about how it is used and with whom it is shared.

Right to Rectification

You can request that we correct inaccurate or incomplete personal information we have about you.

Right to Erasure

You can request that we delete your personal information, subject to certain legal exceptions such as ongoing business relationships or legal retention requirements.

Right to Data Portability

You can request to receive your personal information in a structured, commonly used, and machine-readable format for transfer to another service provider.

Right to Object

You can object to processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.

Right to Restrict Processing

You can request that we limit how we use your personal information in certain circumstances, such as while we verify data accuracy or assess your objection to processing.

Right to Withdraw Consent

Where processing is based on your consent, you can withdraw that consent at any time, though this will not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided below. We will process your request promptly.

Children's Privacy

Our website and services are intended for business professionals and are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

International Data Transfers

Your personal information may be transferred to and processed in countries other than Thailand where our service providers are located. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws. These safeguards may include standard contractual clauses approved by regulatory authorities.

Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

Velora Brew

127 Sukhumvit Soi 31, Khlong Toei Nuea

Bangkok 10110, Thailand

Email: [email protected]

Phone: +66 2 651 8472

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this policy and may notify you through email or a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy.