Terms of Service - Velora Brew

Introduction and Acceptance

Welcome to Velora Brew. These Terms of Service govern your use of our website and the coffee partnership services we provide. By accessing our website or engaging with our services, you agree to be bound by these terms. Please read them carefully before using our services.

If you do not agree with any part of these terms, you should not use our website or services. We reserve the right to modify these terms at any time, and your continued use of our services after changes are posted constitutes acceptance of the modified terms.

Description of Services

Velora Brew provides coffee wholesale partnerships, private label roasting services, and barista training programs for businesses in the hospitality industry. Our services include:

1. Wholesale Coffee Bean Supply

Regular delivery of ethically sourced coffee beans to cafés, restaurants, and hotels in Bangkok and surrounding areas, including quarterly tasting sessions and flexible ordering schedules.

2. Private Label Roasting

Custom coffee roasting services allowing businesses to create their own branded coffee products, including profile development, production management, and packaging support.

3. Barista Training Programs

Comprehensive skill development workshops for hospitality teams, covering espresso fundamentals, milk techniques, equipment calibration, and customer service standards.

4. Website Information Services

Access to information about our services, coffee sourcing practices, partnership opportunities, and industry insights through our website platform.

Acceptable Use Policy

Permitted Uses

You may use our website and services for the following purposes:

• Researching coffee partnership opportunities for legitimate business purposes
• Submitting inquiries through contact forms regarding our services
• Accessing information about coffee sourcing, roasting, and training programs
• Engaging in business communications related to partnership arrangements

Prohibited Activities

When using our website or services, you agree not to:

• Violate any applicable local, national, or international laws or regulations
• Transmit any harmful, threatening, abusive, or defamatory content
• Attempt to gain unauthorized access to our systems, networks, or data
• Use automated tools to scrape, harvest, or collect data from our website
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the integrity or performance of our website
• Upload or distribute viruses, malware, or any malicious code
• Engage in any activity that could harm our reputation or business interests

Content Guidelines

Any content you submit through our contact forms or communications must be accurate, respectful, and comply with applicable laws. You are responsible for ensuring that your submissions do not infringe on intellectual property rights, contain false information, or violate the privacy rights of others.

Service Access and Availability

Website Availability

We strive to maintain continuous website availability, but we do not guarantee uninterrupted access. Our website may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time without prior notice.

Service Requirements

To access our services effectively, you may need:

• A compatible web browser with cookies and JavaScript enabled
• A stable internet connection for website browsing
• A valid business registration for partnership services (where applicable)
• Appropriate facilities for receiving and storing coffee products

Geographic Limitations

Our coffee supply and training services are primarily available to businesses located in Bangkok and surrounding areas in Thailand. Website access is available globally for informational purposes. Actual service availability depends on operational capacity and geographic feasibility.

Service Modifications

We reserve the right to modify our services, pricing, and offerings at any time. Changes to ongoing partnership agreements will be communicated in advance. New features or services may be added with updated terms that will be made available through our website or direct communication.

User Responsibilities

As a user of our website and services, you are responsible for:

Accuracy of Information

Providing accurate, current, and complete information when submitting inquiries or entering into partnership agreements. You must promptly update us of any changes to your contact or business information.

Compliance with Laws

Ensuring that your use of our services complies with all applicable local, national, and international laws, regulations, and industry standards, including food safety and business licensing requirements.

Communication Standards

Maintaining professional and respectful communication with our team. We reserve the right to terminate services for users who engage in abusive, threatening, or inappropriate behavior.

Payment Obligations

For partnership services, fulfilling payment obligations according to agreed terms. Failure to make timely payments may result in service suspension or termination.

Product Handling

For wholesale or private label services, properly storing and handling coffee products according to our guidelines to maintain quality and freshness.

Intellectual Property Rights

Our Content and Trademarks

All content on our website, including text, images, graphics, logos, and design elements, is owned by Velora Brew or our licensors and is protected by copyright and trademark laws. The Velora Brew name, logo, and related marks are our trademarks.

You may not copy, reproduce, distribute, modify, or create derivative works from our content without our prior written permission. Limited use for personal, non-commercial reference is permitted.

License to Use Website

We grant you a limited, non-exclusive, non-transferable license to access and use our website for its intended purposes. This license does not include any resale or commercial use of our website or content, any collection or use of product listings or descriptions, any derivative use of our website or content, or any use of data mining or similar data gathering tools.

User-Submitted Content

By submitting content through our contact forms or communications, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and process that content for the purposes of providing our services and improving our operations. You retain ownership of content you submit.

Termination and Suspension

We reserve the right to suspend or terminate your access to our website or services at any time, with or without notice, for any reason including:

• Violation of these Terms of Service or other applicable policies
• Fraudulent, abusive, or illegal activity
• Failure to meet payment or contractual obligations
• Providing false or misleading information
• At your request or mutual agreement to discontinue services

Upon termination, your right to use our services will immediately cease. Provisions of these terms that by their nature should survive termination will remain in effect, including intellectual property rights, disclaimers, and limitations of liability.

Disclaimers and Limitations

Service Disclaimer

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure. While we strive for quality and reliability, we make no guarantees regarding specific business outcomes or results from using our services.

Limitation of Liability

To the fullest extent permitted by law, Velora Brew and its directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use or inability to use our services.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Velora Brew. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of third-party services.

Governing Law and Disputes

Applicable Law

These Terms of Service shall be governed by and construed in accordance with the laws of Thailand, without regard to its conflict of law provisions. Your use of our services may also be subject to other local, national, or international laws.

Dispute Resolution

In the event of any dispute arising from these terms or our services, we encourage good-faith efforts to resolve issues through direct communication. If informal resolution is unsuccessful, disputes shall be resolved through binding arbitration in Bangkok, Thailand, or through the courts of Bangkok as appropriate.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms will continue in full force and effect.

Changes to Terms of Service

We reserve the right to modify or replace these Terms of Service at any time at our sole discretion. Material changes will be communicated through our website with an updated "Last Updated" date. For significant changes, we may provide additional notice through email or a prominent notice on our website.

Your continued use of our services after any modifications become effective constitutes acceptance of the revised terms. We recommend reviewing these terms periodically to stay informed of any updates.

Questions About These Terms

If you have questions about these Terms of Service or need clarification about any provision, please contact us:

Velora Brew

127 Sukhumvit Soi 31, Khlong Toei Nuea

Bangkok 10110, Thailand

Email: [email protected]

Phone: +66 2 651 8472